Question 1

How does a free migration to Hosteiland work?

Accepted Answer

Share your current hosting login and we move everything for you - files, databases, email and DNS - with no downtime. Most migrations are done within a day, and it's completely free.

Question 2

What uptime do you guarantee?

Accepted Answer

We guarantee a 99.9% uptime SLA, backed by redundant infrastructure in Dutch datacenters and real engineers on call around the clock.

Question 3

Can I upgrade or downgrade my plan later?

Accepted Answer

Yes. You can switch plans anytime from your dashboard; upgrades apply immediately and we only charge the prorated difference.

Question 4

How long does a new website take to build?

Accepted Answer

A typical marketing site takes 3-6 weeks depending on scope. After a short intake we give you a fixed timeline and price up front.

Question 5

Do you build and maintain webshops?

Accepted Answer

Absolutely. We build and maintain webshops - from WooCommerce to headless setups - including payments, integrations and ongoing support.

Question 6

Can you take over an existing website?

Accepted Answer

Yes. We can audit, improve and maintain an existing site, whether or not we originally built it.

Question 7

What does an SEO project look like?

Accepted Answer

We start with an audit and keyword research, then work on technical fixes, content and authority - with clear monthly reporting on rankings and traffic.

Question 8

Do you manage Google Ads and social campaigns?

Accepted Answer

Yes. We set up and manage Google Ads and social campaigns end to end: strategy, creatives, budget and conversion tracking.

Question 9

Can I combine marketing with my hosting plan?

Accepted Answer

Definitely. Many clients bundle hosting, development and marketing so one accountable team handles everything.

Question 10

Which payment methods do you accept?

Accepted Answer

We accept iDEAL, credit card and SEPA direct debit. Business customers can also pay by invoice.

Question 11

Where can I find my invoices?

Accepted Answer

All invoices are available anytime in your account dashboard under Billing, ready to download as PDF.

Question 12

How do I change or cancel my subscription?

Accepted Answer

You can change or cancel your subscription from your dashboard. Plans are monthly with no long-term lock-in.

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